Moms have a keen sense of hearing when it comes to their children. I’m the proud momma of a 14 month old. I can be sound asleep but if he so much as whimpers, I’m awake. Is he okay? Does he need something? I’m on it.
I’m sure you can relate even if you’re not a mom. Remember back to when you were a kid. Perhaps you were planning something sneaky with a friend or you made a sarcastic comment when your mom left the room. The words no sooner left your lips when mom said, “I heard that!” Busted.
This keen sense of hearing can come in handy with your business as well. Think of your clients as children–not in the sense that they’re diaper-wearing adolescents. I mean that they should be your main priority. Are you truly listening to them? You can develop a survey or poll to get their opinion. If you prefer to get more personal, pick up the phone or send them an e-mail and just ask them what they think.
Take the time to listen to what they need. Then provide a service or product that fills their need. This will not only keep that client coming back for more, but they will be sure to tell others about you. Customer service is key.
In what ways have you used your “mom ears” to hone your business skills? Please share in the comments section.