This will be a two-part post. The first is concerning what virtual assistants should offer their clients. The second will be things a client should keep in mind when hiring a virtual assistant. Stay tuned for that one. Let’s begin, shall we?
As virtual assistants, we have a lot to offer clients. Our specialties vary. Some of us work solo. Some have a team. Whatever the case may be, there are three important things we should all do. I like to call them “The Three C’s.” They are: Connect, Communicate, Customer Service.
One of the first things I do when a new client contacts me (or if I’m interested in someone as a new client) is a little research. Take a minute to stop by their website and find out what their business is all about. Then check them out on social media. If they have a Twitter, Facebook or LinkedIn account, connect with them there. Observing their social media habits and conversations will allow you to get to know them a bit more as a person. Subscribe to their blog and leave genuine comments. Follow them on Twitter and join their conversations. Connecting with clients in this way is important. It lets them know you are truly interested in them and their business. The fact that you take the time to get to know them will pay off. You will develop a positive relationship perhaps before you’ve even worked together.
Make sure it’s easy for potential clients to find your contact information on your website. Once this person becomes a client, be sure to keep in contact with them regularly. If you will be working with them on a large project, set dates ahead of time specifically for you to discuss your progress. Knowing when they can expect to hear from you will ease a client’s stress. If you’re working on a one-time project, don’t be afraid to ask them to subscribe to your blog or e-newsletter. This is a great way for you to keep them updated of news, tips and your services.
First make sure that you have met your client’s needs. Then strive to go above and beyond that. Try to look at the big picture of their business to help them plan ahead. Do you offer other services that compliment the service you already provided? Tell them about it. They may not be aware of everything you do. Chances are if they’re happy with the work you’ve done so far, they will be very willing to work with you in the future.
What things do you find to be most important in your virtual assistant business? On the flip side, if you’ve worked with a virtual assistant before, what was your experience? I’d love to hear your responses in the comments section.