You’ve probably been faced with the foul odor of a stinky diaper at one point or another even if you’re not a parent. You also know what to do next. You need to change it quickly–or have someone else do it. You might be wondering what this has to do with your business. You might be thinking, “I know she’s a mom. All of that diaper changing must have gone to her head.”
At one time or another, we’ve all had a business practice or idea that just…well–stinks. This may not have been done on purpose. I’m not saying that any of us are dishonest. However, we all make mistakes or bad decisions when it comes to our business. The important part is how you handle it.
The first thing you need to do is realize that a mistake has been made. If you’re going it solo, you will be aware of this right away. If you’re outsourcing some of your work (which I recommend) you can still be in the loop. Discuss things ahead of time with your virtual assistant and have a plan in place when things go awry. Good communication is key here.
After recognizing that a problem exits, respond to it as soon as you can. Was it a mistake on a customer’s order? Contact them right away. Maybe you want to offer a discount for the inconvenience if that makes sense for the situation. Was it a system you put into place that has caused errors? Find a way to fix that system or use something else.
Once the problem is resolved, reflect on what you’ve learned from the situation. What can you do differently next time? What can you change to prevent this from happening again? Lastly, remember that you’re human. We all make mistakes. It’s part of learning and growing. Use this situation as a learning experience and move on.
Have you applied any of these principles to your business? Do you have any stories to share? I’d love to hear it in the comments section.